Moving Procedure For au Hikari Courses

If you are using the au Hikari Course, and you moving to a new location here in Japan, it may be possible to continue using a au Hikari connection at your new location.

Important Notes

• For those members using au Hikari Giga Value Type
  • If you wish to continue using the au Hikari Giga Value Type or au Hikari Mansion Course at the new location, the contract release charge of 9,975 yen (9,500 yen base) and the remaining initial charges are waived only if ASAHI Net's Moving Campaign application form is used. For the form, please contact ASAHI Net's English Customer Support. Applications that are not made through ASAHI Net and on the Moving Campaign application form will not be eligible for the waiving of charges.
• Please make sure that a au Hikari service is available to your new home.
• You cannot complete this moving procedure if a au Hikari service is not available at your new home.
• Depending on circuitry there are times when the service cannot be supplied even though it is available. In this case, you may want to continue to use your ASAHI Net account by applying for another ASAHI Net Internet connection service.
• From application to opening of au Hikari service takes approximately 1 to 2 months. Depending on factors such as the condition of your home and the environment around it you may find that it takes even longer.
• Initial charges are required when a au Hikari service is opened at a new location.
• au Hikari Giga Value Type has a two-year contract. The contract is automatically renewed every two years. Should the contract holder cancel Giga Value Type service anytime before the contract expiry month, 9,975 yen (9,500 yen base) will be charged as the contract cancelling fee.
  >> au Hikari Giga Value Type (Home Course)
  
• There is the minimum usage period of 6 months for the au Hikari Home Course (for those who applied before September 30th, 2008) and for the au Hikari Mansion Course, taking the first month as the service opening month of the au Hikari service. Should the user request cancellation of the au Hikari service before the 6 month period has ended, they will be billed for the total remaining monthly charges and the rental equipment charges. Please access the links below for more information about the penalty charges.

>> au Hikari Home Course (Giga Value Type)
>> au Hikari Mansion Course

The Moving Procedure In More Detail

1. Number Portability

Should you wish to inquire as to whether or not it is possible to move the phone number you have been using for the au Hikari Phone service to NTT East or NTT West's telephone network, please contact NTT.

NTT's English Customer support telephone is: 0120-364-463

* If your request to continue using your au Hikari Phone number on NTT's network is not completed with NTT it will hold up the move procedure for your au Hikari Course.

* NTT will charge for number portability.

2. Check Which Services Are Available At The New Location

Before filling out the applications, please check which service is available in the new area. >> Service Availability Check

*If you do not have a landline at the new location, please check the phone number of the local business etc. and check the service availaility with "Area Code" + "Local Office Number" + "0000".

You can also contact ASAHI Net in English to check for availability.
>> Contact ASAHI Net

Please supply the full postal address of your new home, including postal code, and if possible a telephone number for the location you want the au Hikari service installed.

After confirming availability, take one of the following steps.

3. Change Registered Postal Address

Individual members can change their registered postal address online via ASAHI Net's Account Maintenance Web pages.

• Account Maintenance : Change Registered Information
  *Use the Address/Phone option.

4. Request Cancellation Of The Current au Hikari Course For The Old Location

You need to request cancellation of the au Hikari Course you are currently using. Please use one of the PDF forms linked below, fill it out and send it to ASAHI Net.

• Hikari one Home Course / au Hikari Giga Value Type cancel request
  *To read the PDF document you need Adobe Acrobat Reader.

• au Hikari Mansion Course cancel request
  *To read the PDF document you need Adobe Acrobat Reader.

5. Apply For A au Hikari Service For The New Location

• For those members using au Hikari Giga Value Type
  • If you wish to continue using the au Hikari Giga Value Type or au Hikari Mansion Course at the new location, the contract release charge of 9,975 yen (9,500 yen base) and the remaining initial charges are waived. For details, please contact ASAHI Net's English Customer Support. Applications that are not made through ASAHI Net will not be eligible for the waiving of charges.
    
    ASAHI Net English Customer Support
    Telephone (Weekdays, 10am to 5pm) : 0570-01-3522
    03-3569-3522 (if calling from a mobile phone or IP Phone).

Use one of the PDF forms linked below, fill it out and send it to ASAHI Net.

• Apply for the au Hikari Giga Type service
  *To read the PDF document you need Adobe Acrobat Reader.

• Apply for the au Hikari Mansion Course
  *To read the PDF document you need Adobe Acrobat Reader.

*Read if you have applied for the Giga Value Type / Giga Type:
After receiving your application, KDDI will check to see if the Giga Type service can be supplied to your new location. There is no guarantee that KDDI can open the Giga Type service for you as conditions may prevent it. KDDI will call you with the result of their study and if the result is positive KDDI will notify you of the installation date.

6. Opening Of The Service At The New Location

Representatives of an installation company employed by KDDI will visit your home and install the au Hikari Giga Type service in your presence. You will be provided with the necessary equipment for making the Internet connection.

*If you applied for the au Hikari Mansion course, you don't need to be present for the installation work.

>> Configuration Guide : au Hikari