Change Registered Information

Read This First


Asahi Net User IDs

Depending on the service(s) you are using, you may have one or more User ID. There are different types of User ID. When you make a change to your Asahi Net account, you will see an icon identifying the type of User ID you can use to make the change, as listed below.

Asahi Net User IDs


Change Password


Web browser Necessary ID

Change Password
Change your Asahi Net password.
Use the Password Re-issue option (below) if you have lost or forgotten your Asahi Net password.
Web-based BBB UserID FamilyID Option Mailbox ID

Password Re-issue
Click here to find more information.
On-line Form



Change Registered Information


Web browser Necessary ID

Credit Card (your own card)
Click here to find more information.
Web-based BBB UserID

Proxy Payment
Pay for the membership of other Asahi Net members.
Web-based BBB UserID

Address/Phone
Change your home address and telephone details
Web-based BBB UserID FamilyID

Course/Plan
Change your Course and Plan
Web-based BBB UserID

Reject E- mail Sent to Default Addresses
When you don't want to receive email to your User ID@asahi-net.or.jp address.
Web-based BBB UserID FamilyID Option Mailbox ID

Asahi Net News Subscription
Subscribe and unsubscribe to our newsletters
Web-based BBB UserIDFamilyID

Expanded Services
Registration is required in advance to use our Virus Check service for sending email, etc.
Web-based BBB UserIDFamilyIDOption Mailbox ID

On-line Display Language
Change the language the on-line screens appear in. English and Japanese available.
Web-based BBB UserIDFamilyIDOption Mailbox ID

Confirm IP- Phone-C Information
Only possible to confirm after you receive your IP-Phone-C service confirmation email.
Web-based BBB UserID

Re-issue of IP-Phone-F auto URL
30 days after applying for the IP-Phone-F service, the automatic URL will cease to work. You will need to request the re-issue of the URL.
Web-based BBB UserID